Support
How can we help?
Answers to common questions about buying, owning and using your Forge tools — and how to reach us if you’re stuck.
Email support
The fastest way to reach us. Tell us your account email, what happened, and the browser you’re using — a screenshot helps too.
Email support@forgedocks.comWe reply within 1–2 business days.
Getting started
Do I need an account to use a free tool?
No. Free tools run instantly in your browser with no account and no sign-up — just open one and use it. You only create an account when you buy a tool, so we can register it to you.
How do I buy a tool, and how is my account created?
Open the tool and choose to buy it, then complete checkout. Your account is created automatically from your email as part of the purchase — you’ll get an email with a link to set your password. After that you can sign in any time to find everything in your dock.
How do I open or download a tool I own?
Sign in and go to your dock. Every tool you own is there — open it in your browser (nothing to install) or download it to keep a copy. You can do this on as many devices as you like.
Owning, plans & buying
What does “you own it” actually mean?
When you buy a tool, it’s yours for good — not a licence you lose when a subscription ends. You can re-download it on any device, and version updates are free. The only thing that needs a subscription is the server-side AI tools that cost us compute to run.
Which plan should I choose?
Most tools are free or buy-once-own-forever, so you may not need a plan at all. Subscriptions (Operator and Architect) unlock the hosted AI tools. Compare them on the pricing page.
Can I upgrade, downgrade or cancel a subscription?
Yes, any time. Sign in and manage your plan from your account, or email support@forgedocks.com and we’ll help. Cancelling stops future renewals; the tools you own stay yours regardless.
Billing & refunds
How and when am I charged?
Payments are handled securely by Stripe. Subscriptions renew automatically on the same day each month until you cancel. One-time purchases are charged once.
What’s your refund policy?
See the full refund policy for details and current terms. If something went wrong with a charge, email support@forgedocks.com and we’ll sort it out.
I was charged twice / a charge looks wrong.
Email support@forgedocks.com with your account email and the date/amount of the charge. We’ll check it and refund any duplicate.
Using tools, devices & offline
Do tools work offline?
Yes — our browser tools run entirely on your device, so once a tool is open it keeps working without a connection. Your inputs and results stay on your machine.
Can I use a tool on more than one device?
Yes. There’s no device limit — sign in and re-download your tools on any computer, phone or browser.
What can I export, and which browsers are supported?
Most tools export to CSV, JSON or PDF (look for the export button in the tool). Any modern browser works — recent versions of Chrome, Firefox, Safari and Edge, on desktop or mobile.
Can I share a paid tool with my team?
Paid tools are registered to your account, so each person should have their own. Free tools can be shared freely. For team purchases, email support@forgedocks.com.
Privacy, account & security
Where does my tool data go?
Nowhere — the data you put into a tool stays in your browser on your device and is never sent to our servers. (The website itself uses basic analytics to understand usage; details are in our privacy policy.)
How do I change my password or email?
Use “Lost your password?” on the sign-in page to reset it, or update your details from your account area once signed in. To change your account email, email support@forgedocks.com.
How do I delete my account?
Email support@forgedocks.com with the subject “Delete account” from your account email, and we’ll remove your data (we keep billing records only as long as tax law requires). See the privacy policy.
How is my account kept secure?
The site runs over HTTPS and passwords are stored hashed and salted. If you think your account has been accessed, reset your password and email support@forgedocks.com right away.
Troubleshooting
A tool won’t load
- Refresh the page (Ctrl/Cmd + R)
- Clear your browser cache
- Try a different browser
- Make sure JavaScript is enabled
A payment failed
- Check the card is valid and not expired
- Make sure the billing details match your card
- Your bank may have declined it — contact them
- Wait a moment and try again, or use another card
Still stuck?
We’re happy to help — include your account email, what you tried, and your browser.