Subscription Plans (Operator, Pro)
Refund Window
7 days from the date you start your subscription.
What’s Eligible
You can request a full refund if:
- Your subscription is active (not yet canceled)
- You’re within 7 days of the start date
- You haven’t significantly used the tools
How to Request
Email support@forgedocks.com with:
- Subject: “Refund Request — Subscription”
- Your account email
- Brief reason for refund
Response time: We’ll approve or decline within 48 hours. Approved refunds process within 5–10 business days.
After 7 Days
Subscriptions can be canceled anytime, but no refunds are issued after the 7-day window. You’ll stop being charged on your next renewal date.
One-Time Purchases
Non-Refundable
One-time tool purchases are final and non-refundable. This applies regardless of timeframe. Once downloaded, the tool is yours to keep forever.
Why Non-Refundable?
- Tools are delivered instantly with a permanent, perpetual license
- No ongoing costs or subscriptions
- Full offline access with no expiration
- You own the license indefinitely
What You Can Do Instead
- Technical issues: Contact support@forgedocks.com for troubleshooting
- Browser compatibility: We offer compatibility guides and support
- Wrong tool purchased: Contact support for tool recommendation guidance
Subscription Cancellation
You can cancel your subscription anytime:
- Log in to your account
- Go to Account › Billing › Manage Plan
- Click “Cancel Subscription”
- Confirm
Or email support@forgedocks.com with subject: “Cancel Subscription”
Disputes & Chargebacks
If you request a chargeback through your bank instead of contacting us:
- Your account will be suspended immediately
- You will not be eligible for refunds
- Future account access may be denied
Contact support first. We usually resolve issues faster than chargebacks.
Questions? Email support@forgedocks.com with “Refund” in the subject line.